At Dermal Essence we are dedicated to protecting your personal information, we have issued this privacy statement to demonstrate our commitment to you. This statement is designed to help you to understand how and why we collect information from you, to whom this information is disclosed and what your rights are.

You can access our Web Site home page and browse our site without disclosing your personal data.

Collection & Use of Your Information

If you wish to place an order with Dermal Essence we will require some basic information. Contact information (i.e. your name, address & e-mail address) and some financial information (i.e. your credit card number, start/expiry date & security/issue number.) Without this information we will be unable to process your order. Your contact information is used during the billing process and for delivery purposes. It is also worth while giving us a contact phone number in case we experience any difficulties when processing your order. If you decide not to give us a contact phone number we will endeavour to contact you by e-mail should any problems arise. Obviously we use your financial information in order for us to receive payment for the goods you require.

We use Australia Post for delivery of your goods and your credit card transaction is processed through our merchant facilities at the ANZ Bank in order to charge you for the goods that you have ordered. These companies do not retain, share, store or divulge any personal information for any secondary purposes. Other than these companies Dermal Essence will not pass your information on to any third parties.

For each visitor to our Web Site, our web server may collect your internet service provider's address (but not your personal e-mail address,) this is done by the majority of web sites and is only used by us for internal statistical information. With respect to cookies, we only use cookies to record session information, such as items that you add to the shopping basket, or whilst maintaining your mailing list subscriptions. We do not collect any further information via cookies.

Our Mailing List and Your Information.

We may on occasion e-mail or write to you with special offers, sale information or new product information. To subcribe by clicking this link Subscribe to our newsletter

If you wish to opt out of this service please unsubscribe by clicking on this link -  Unsubscribe from our newsletter

If you have any trouble or doubts about what you are receiving from us please contact us.
We aim to keep our records accurate and up to date, if your personal information changes (i.e. your address or e-mail address) you may e-mail us or contact us on the phone number or address below with your new details. If you wish us to delete any records that we hold about you, again e-mail or write. Under the Federal Privacy Act 1988, you have a right to access any information we hold about you. If you wish to gain access to this information write to us at the address below. We are happy to provide you with a copy of any information we hold about you, however we will require a proof of identity and it may take up to thirty days.

We aim to read and respond to every e-mail sent to us within 24 hours of its receipt. Normally we will delete any e-mails we have dealt with as soon as we have replied, on occasion we may retain e-mail messages which you send to us. We will only do this if we think we may need the information for reference again at later time.

Our Security Details

Dermal Essence are committed to providing full security through our on-line store. Whenever you place an order with Dermal Essence we use industry standard secure socket layer (SSL) technology. This software ensures that information that you input is encrypted before it is sent to us. Much of the site is not secure as no information is actually being exchanged; therefore no security risk exists. Pages that are not secure include the main catalogue, product descriptions and general information pages. Obviously our checkout area is in a secure environment and your browser will confirm that you are using a secure connection by showing either a locked yellow padlock or an image of a key in the bar at the base of your screen. We process your orders regularly and delete them from our server as soon as they have been processed.

As we said at the beginning of this statement we are dedicated to protecting your information. If you feel that we are not following our own stated policy in this respect, you may contact us by e-mailing webmaster@dermalessence.com.au, calling us on (08)8981 7425 or by writing to us at Dermal Essence. PO Box 42366, Casuarina, Northern Territory, 0811.